1. Introduction
ReviewFlowAI ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered review and content generation platform, including our website, NFC cards, QR codes, and related services (collectively, the "Service").
2. Information We Collect
Account Information: When you create an account, we collect your name, email address, business name, business type, location, and payment information.
Business Profile Data: To personalize AI-generated content, we collect information about your business including menu items, services offered, brand voice preferences, and unique selling points.
Customer Interaction Data: When customers interact with your NFC cards or QR codes, we collect device type, browser information, and interaction timestamps. We do not collect personal information from your customers unless they voluntarily provide it.
Usage Data: We automatically collect information about how you use the Service, including pages visited, features used, review generation metrics, and analytics data.
3. How We Use Your Information
We use the collected information to: provide and maintain the Service; generate personalized, AI-powered review and marketing content for your business; process payments and manage your subscription; send you service updates, marketing communications, and support messages; analyze usage patterns to improve our platform; comply with legal obligations and enforce our terms.
4. AI Content Generation
Our AI uses your business profile data to generate personalized reviews and social media content. This content is generated in real-time and is not stored permanently on our servers after delivery. The AI models are trained on general language patterns and do not retain individual business data between sessions. Your business profile data is used solely for content generation and is not shared with third parties for their own marketing purposes.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with: service providers who assist in operating our platform (payment processors, cloud hosting, analytics); law enforcement when required by law or to protect our rights; business partners in the event of a merger, acquisition, or asset sale (with prior notice to you). All third-party service providers are contractually obligated to protect your data.
6. Data Security
We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest (AES-256), regular security audits, access controls, and secure data centers. While we strive to protect your information, no method of transmission over the Internet is 100% secure.
7. Data Retention
We retain your account information for as long as your account is active. Business profile data is retained for the duration of your subscription plus 30 days after cancellation. Analytics data is retained for 24 months. You may request deletion of your data at any time by contacting us at [email protected].
8. Your Rights
Depending on your jurisdiction, you may have the right to: access, correct, or delete your personal information; opt out of marketing communications; request data portability; restrict or object to certain processing activities. To exercise these rights, contact us at [email protected].
9. Children's Privacy
Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: [email protected]
Address: 123 Market Street, Suite 400, San Francisco, CA 94105